People called because they knew I could get the job done. Giving consumers choices is fantastic in our industry. I would highly recommend FRN. We have had an increase in gross of over 50% since I purchased this company and we joined your team. Ive watched our average dollar sale increase by 150% over the last 3 months while using the program. We went to see a customer… Followed the script, diagnosed the problem. Now we give the options on the issue we were called out for. Rather than building options in the field, The New Flat Rate does all the work for you! Lots of spelling mistakes in task descriptions.heaps of day to day tasks not available on the programme.Can't change or modify wording of any task.When offering a discount to customers can't separate labour and materials so have to sell materials under cost sometimes.Good programme to use as a reference guide but then create quote in another platform so you can edit wording and prices to suit each particular task. To make such a comprehensive program would take you a life time. “The New Flat Rate has allowed us to grow from three techs and one office staff to 8 techs and three office staff in only nine months.

Customer service is amazing! Share. Very grateful we found FlatRateNOW!! By utilizing complete menus, technicians no longer have to upsell without jeopardizing the job they are doing in the home. Useful.

On my ride along yesterday, Jeremy did the service script perfect and the customer told him that he was sorry that he couldn’t buy the top option, that he just didn’t have the money right now. My technician felt the customer would have resistance against the menu pricing, so I looked at my tech anyways and said, “Let’s do this!” We chose to walk in with confidence and presented The New Flat Rate to the customer…. Marcel explains everything so well and is so keen to help, a plumber helping . First call on Thursday was an A/C tune up, found a blower motor which had a ton of play in the bearings and thought, well, no time like the present to get this thing started! With the ability to import your own supplier price files and adjust the suggested labour for each to suite the site conditions, even the apprentice can create a fair and accurate quote.Customers love the additional service we offer them as a result of having so many options at our finger tips.Highly recommend. The callbacks are much lower, the upset customers are much lower, & the positive reviews are continuously adding up.

Fantastic software.


Good app to use but don’t know what’s included in the products like when you trying to sell a hot water heater you have to add every little item in which should be standard Instead of adding each item in and the cost blows out of the roof because it allows One billable hour on each item. We virtually get no more calls from customers saying, “You charged me too much!”. All of the hard work has been taken care of. As one tech said, Well, the stress is off!” Yes, it is.”, Jim Penning – Penning PHCE/ Grand Rapids, MI 49548. The onboarding process was a breeze and the program is very intuitive and easy to navigate. Have you watched this WEIRD video about the difference between typical flat rate pricing and The New Flat Rate? Save your money and do further research. will it work with my service and dispatch program. Be it the training or the support from the team, TNFR has put together a great company, and it’s hard to say our business would have grown as it has these past 12 months without TNFR in our corner. Twelve months ago, we had 1 secretary (who was also the dispatcher) and 1 service tech. The New Flat Rate has helped improve our company by allowing us to offer more in depth and quality solutions for our customers. Can't be any happier with the software. We are proud to hear of what you have been able to accomplish with your business using Flat Rate NOW. No sales plan. Awesome platform that does so much more than just help you do quotes faster. Best customer service and assistance I have ever received from a partner in development of sales and strategies.”, Mark McGoon – On Time Elmer / San Antonio, TX 78233, “Just spoke with Shane at Gary’s Plumbing. The program works as described & has multiplied our ticket averages several times over. Had I not made a decision to change the way we financially operate, I am confident we would be struggling. Jeremy didn’t miss a beat and told him he was not there to break the bank. Probably the most impressive thing for me though is that when you have a request or a suggestion, they actually listen and do their best to help. We finally make money on warranty work! Moving to Flat rate now from our old paper pricing system, was one of the best decision we have made for the team. It gives the customer peace of mind and gives us more customer retention and loyalty. Thanks to all of you at TNFR!”, Jared Leisek – Einstein Plumbing and Heating/ Bend, OR 97701, “TNFR has helped me to increase our average ticket and made me feel more comfortable with my pricing, since all customers make their own choice. They are doing really well. HVAC + Electrical + Plumbing Contractors are loving The New Flat Rate!

This program works equally as well with our HVAC, electric, & plumbing technicians within our company.”, Jim Burke – American Air HVAC, Electric, Plumbing /Grove City, OH 43123, “I have a story for you.

Great concept although not flexible enough to be accurately adjusted to an individual business.

P.S. Still overcoming pricing concerns from a couple of techs. I showed my customer the furnace cleaning page and they chose platinum. Therefore, we are very impressed. Loves the system, wouldn’t do anything else unless we offered something else!
Becoming a member of The New Flat Rate is one of the best business decisions we’ve made in 25 years! Marcel is always awesome help, no matter what time of day, hes always available to assist, I would suggest flat rate now to any plumber who wants to spend less time quoting. Above all, Complete customer … Talk about the weight of the world on my shoulder s. You can only spin your wheels so long. It’s much easier with consistency with the customers.”, Nathan Copeland – Copeland & Son/ Nashville, TN 37211, “Thanks for all your help. Their plumbing sales are up. Amazing software that works seamlessly! “Up $400k with over 2 months to go this year! Great product, makes day to day quoting so much easier, Really easy using Flat Rate Now.Make the sales process so much more streamline and comfortable dealing with the customer.

Thanks Marcel and Flat rate now, it really has given me so much more time doing things I would normally not have time for.Troy West, Hi a big thanks to Marcell as he has been a great help to me and my staff and gone above and beyond to help us work our way through Flatrate. Again thank your team for working so hard to develop this system and I hope to get to 15 techs by mid 2018 with the help of The New Flat Rate.” My business grew to include a dozen employees but continued to lack a concrete path to sales. Kind regards, Marcel Sandy Johansson 1 review. Allowing the customer to choose has allowed them to spend what they have…$200 or $2000.”, “My initial investment was paid for within the first 90 days of using the system. Their focus should be on the task at hand, not increasing your bottom line. We will be contacting you right away to discuss your needs and our pricing options to create the perfect solution that would make the most impact in your business. TNFR makes higher tickets without a sales approach.”, Bob Auchinachie – Auchinachie Services/ Binghamton, NY 13901, “Most of our customers are much happier with the menu pricing as opposed to our old flat rate system. © 2020 Trustpilot A/S. It’s designed so that the warranty increases with the more repairs the customer chooses. Again thank your team for working so hard to develop this system and I hope to get to 15 techs by mid 2018 with the help of The New Flat Rate.”, Chris Reynolds – Plumb Pro and Hall’s Plumbing / Woodland, CA, “Yesterday was my first day in the field with one of my technicians. Marcel from FRN is very helpful and always happy to help. I created a bunch of three-fold pamphlets and offered maintenance agreements for $89. The New Flat Rate - 404 McGhee Dr, Dalton, Georgia 30721 - Rated 5 based on 21 Reviews "I have worked at The New Flat Rate for about 15 months. “I attended the training on Monday and Tuesday *July 2015*, got home early Wednesday morning and had a full day of catch up to do. I will not be bought. TNFR is a game changer.”, Stephen Quinn – JD Swallow Heating and Cooling /Gloucester, ON K1T 3T8 Canada, “A couple days in and works exactly like you said or better. “One day after class, my first call was a furnace inspection/second opinion. We have had an increase in gross of over 50% since I purchased this company and we joined your team. I can’t tell you how impressed I am with your team there.


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