I narrated the entire episode to Mr. Ankit Manocha. Apart from that we would like to thank and each and every member of the staff who were behind the scenes making it an enjoyable experience.It was Mr Sajeev Hans who suggested ITC Mughal as the right venue for our special occasion and we would like to thank him for the perfect recommendation and his colleagues Mughda Sharma who was always there with quick responses.Thanks once gain from the core of our hearts and wishing a very happy, healthy , prosperous and peaceful 2020 to entire Team of ITC Mughal.A word pf special thanks for Mr Sanjeev Hans Director - Sales and his colleague Mughda Sharma who co-ordinated with us from Delhi.We would highly recommend ITC Mughal as the perfect venue for Marriage or any other special occasions for it,s lovely gardens, well appointed rooms , excellent staff and of course the fingurelicking food.Great Job TEAM ITC.Vineeta & Sushil MehtaMore, Dear Guest,Namaskar !! Service is adequate but not frequent or attentive enough to warrant the luxury label either.Check-in was a total sh*t show. Dear Guest, Namaskar !! The buffet lunch at the Pavilion was also good, befitting the ITC standards. We ended up having to pay for an upgrade to find a room that was comfortable and tried to match their 5 star status. It’s always been impeccable now with the new General Manager and his Vision to take the Hotel to a different level all together is absolutely worth apprection . Service is adequate but not frequent or attentive enough to warrant the luxury label either.Check-in was a total sh*t show. I directly passed on my feedback to Mr. Sethi. Early check in around 1000 hrs.b. Dear Guest, Namaskar !! Review tags are currently only available for English language reviews. That said, the lobby is impressive and the hotel does provide a nice oasis from the craziness of Agra.

Late check out at 1700 hrs.As a frequent traveler, I do understand that although this was in accordance with the Package, but it is always subject to availability and I am not going to complain if rooms are not available.At the time of check in I provided my ITC Cub membership details and it was noted down. I appraised him of the latest episode and he requested me to stay back. Sanjeev Narang Student at Hans Raj smarak senior secondary public school East Delhi, Delhi, India 2 connections. All our guests went back elated and praised the prompt response from all the hotel staff , The rooms are very tired with stained carpets and shoddy furnishings. See the complete profile on LinkedIn and discover Sanjeev’s connections and jobs at similar companies. Ankit Minocha Ajay Das , Bhavya , Rahul, Sanjoo, Hemender , umesh ,( Khusal bell desk n Raeees housekeeping ) Your hospitality rendered upon US is much appreciated and see these boys being so hospitable and available to all guests . I categorically mentioned that this is not what ITC hospitality I knew off till my visit to ITC Mughal. We have taken cognizance of your feedback regarding your overall experience with the rooms and services and without meaning to offer any excuses sincerely apologize for any dissonance faced. Dear Guest,Namaskar !! We are indeed delighted to know that the food and services rendered were up to your expectations. Guests who visit such destination and prefers to stay with brands like ITC look towards the service and not freebies. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. By this time other guests, who noted and could have understood the discussion, would have felt that this is one of those guys, with family, trying to be smart for some freebies!! We value your patronage and thank you for your support.

My request to recheck also returned with the same answer on my eligibility.

Apart from that we would like to thank and each and every member of the staff who were behind the scenes making it an enjoyable experience.It was Mr Sajeev Hans who suggested ITC Mughal as the right venue for our special occasion and we would like to thank him for the perfect recommendation and his colleagues Mughda Sharma who was always there with quick responses.Thanks once gain from the core of our hearts and wishing a very happy, healthy , prosperous and peaceful 2020 to entire Team of ITC Mughal.A word pf special thanks for Mr Sanjeev Hans Director - Sales and his colleague Mughda Sharma who co-ordinated with us from Delhi.We would highly recommend ITC Mughal as the perfect venue for Marriage or any other special occasions for it,s lovely gardens, well appointed rooms , excellent staff and of course the fingurelicking food.Great Job TEAM ITC.Vineeta & Sushil Mehta. This was too much for me to handle and I requested to be connected to the Front Office Manager. Excuses were being provided that due to system upgradation, the information could not be communicated. It is indeed our responsibility to ensure that all our guests are provided the best services and it is disappointing to know that your experience was to the contrary. Mr. Sethi was apologetic but the damage was done. ITC Mughal, Agra- a Luxury Collection Hotel: Wedding Ceremony - See 5,960 traveler reviews, 3,952 candid photos, and great deals for ITC Mughal, Agra- … However, I directly booked at the ITC website. At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra. Responsibly yours, Rajat Sethi General Manager.

A few dozen guests had arrived around the same time and a clearly overwhelmed staff didn’t know how to control the lines, crowding, or even check-in someone in less than 15 minutes. Responsibly yours, Rajat SethiGeneral Manager. Was very impressed with the breakfast spread and the warm reception by the staff. Review tags are currently only available for English language reviews. Please be assured that necessary administrative action has been initiated to enhance our services. At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra. We are indeed delighted to know that the food and services rendered were up to your expectations. Signs of general wear and tear are visible in every part of the property — each a not so subtle reminder of the thousands who have touched the remote or slept in the same bed before you. Of course Rajat Sethi GM ITC Mughal at at the helm of the team treated us all as a family rather than Guests. It is indeed our responsibility to ensure that all our guests are provided the best services and it is disappointing to know that your experience was to the contrary.

Lower category rooms were available and competitive rates were also available for this property on the travel websites. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. He was polite but obviously there is nothing much he could have done than offering similar happy hours at a different in-house restaurant. I was told that I was not eligible and thereafter I could see him serving other guests but avoiding my table. Couple of requests were done on the website at the time of booking as mentioned below:a.

At the outset, I would like to take this opportunity to thank-you for choosing ITC Mughal – The Luxury Collection Resort & Spa, Agra. Sadly this is not something which was reflecting in many others. We sincerely hope that you will provide us with another opportunity to restore your confidence in ITC Mughal.We value your patronage and look forward to your continued support. I was not willing to accept free dinner at Peshwari or other freebies as that would not mend the embarrassment and humiliation I suffered, along with my family just because ITC Mughal did not care to inform its employees on the entitlements of the guests.

Room: Hotel is set in a big big garden, which helps it separate itself from the surrounding chaos. We made the mistake of stepping outside of the hotel gates for a walk and found nothing good.Service: Friendly service.Amenities: There's nice restaurants inside the hotel. Of course Rajat Sethi GM ITC Mughal at at the helm of the team treated us all as a family rather than Guests.

Report this profile; Activity "The secret to handling change is to focus on progress. It left a horrible first impression that colored the rest of our stay. In Agra THE place to stay to visit Taj Mahal. Please see our partners for more details. We sincerely hope that you will provide us with another opportunity to restore your confidence in ITC Mughal.We value your patronage and look forward to your continued support. It is comments such as yours that inspire us to strive for greater heights of excellence in our “Quest for Quality”Your appreciation has been conveyed to Anwar and I am sure that your recommendation will go a long way in encouraging him. It is too small a price for the ordeal I had to go through which spoilt the entire day, which otherwise was going so well. Dear Guest, Namaskar !! At the outset, I would like to take this opportunity to thank you for choosing ITC Mughal – A Luxury Collection Resort & Spa, Agra. This was too much for me to handle and I requested to be connected to the Front Office Manager. Mr. Sethi again was around and he met me. Room: Hotel is set in a big big garden, which helps it separate itself from the surrounding chaos. ITC Mughal, Agra- a Luxury Collection Hotel Features, ITC Mughal, Agra- a Luxury Collection Hotel. A guest would not even know who the GM is and would be dealing with the usual staff.

I was told that I was not eligible and thereafter I could see him serving other guests but avoiding my table. We stayed at the ITC Mughal yesterday and today. Special appreciation came for the food which was enjoyed by one and all. Please be assured that necessary administrative action has been initiated to enhance our services. Over 14 years of extensive experience in overall managing Hotel IT Operation, Infrastructure management, wireless & network Administration and Hotel PMS softwares (Opera, Micros etc.). By this time other guests, who noted and could have understood the discussion, would have felt that this is one of those guys, with family, trying to be smart for some freebies!! After couple of tweets, he accompanied Mr. Rajat Sethi to my room. I have stayed at multiple ITC properties across India and decided to go with this property for a short trip with my family. I directly passed on my feedback to Mr. Sethi. Lack of coordination and laid-back attitude was evident during the entire episode. We have a choice of staying at a variety of properties, however, being that we are Bonvoy Titanium Elite, we chose this property. Please be assured that necessary action has been initiated to enhance our services. This was too much for me to handle and I requested to be connected to the Front Office Manager.

All these happened with number of other guests being present. Rooms were alright, lobby is nice. We value your patronage and thank you for your support. It is indeed our responsibility to ensure that all our guests are provided the best services and it is disappointing to know that your experience was to the contrary. Mr. Sethi was apologetic but the damage was done. We would highly recommend ITC Mughal as the perfect venue for Marriage or any other special occasions for it,s lovely gardens, well appointed rooms , excellent staff and of...We had a Wow experience for our daughters marriage celebrated at ITC Mughal from 30th Nov till 3rd Dec morning.All our guests went back elated and praised the prompt response from all the hotel staff , Special appreciation came for the food which was enjoyed by one and all.We would like to thank Bhavya , Ankit , Jyoti and Chef Bhaskar for making the occasion memorable for all our guests . All our guests went back elated and praised the prompt response from all the hotel staff , The purpose of the trip was to spent some quality time with family and enjoy the hospitality and facilities of this property.

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